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user_nqhwg4
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Monday, August 10th, 2026 12:37 AM

Xfinity Platinum Watch $300 Discount

I got an email Friday about a deal to get a smartwatch with $300 off. It says in the email the deal ends on 8/11 but that you need a code to get it. I can’t find a code in my email, and when I reached out to chat support they said it ended on 8/8. But the website still says the deal is active until 8/11. What’s the deal here? I have screenshots of the website showing it is live until 8/11.

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XfinityAlyssaA

Official Employee

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2.9K Messages

3 hours ago

Good evening @user_nqhwg4, and thank you for reaching out on our Community Forums regarding your interest in the $300 smartwatch discount for Platinum Xfinity Rewards members. We truly appreciate your longstanding loyalty!

 

To obtain the unique offer code for the smartwatch promotion, please sign in to your account through the Xfinity Rewards portal or the Xfinity app, navigate to the Xfinity Rewards section, and select the active smartwatch discount reward to claim your code.

To help us narrow down the issue, are you able to see the smartwatch offer listed on your account? If not, have you tried:

  • Logging out and back into your account
  • Clearing your browser's cache and cookies
  • Accessing the Rewards portal from a different browser or device
  • Using a private/incognito browsing window

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user_nqhwg4

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3 Messages

I tried logging in using a completely different browser. This did not resolve the issue and I cannot see the code.

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2 hours ago

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XfinityVianney

Official Employee

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2.8K Messages

 

user_nqhwg4, I would need to get this over to our Xfinity membership team to review the offer and work on getting you the code. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514



 

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2 hours ago

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user_nqhwg4

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Thank you. I started a new chat and will lookout for a future response.

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2 hours ago

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