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user_8qviah
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06/29/2026 7:10 PM

Xfinity platinum member unable to access free peacock premium subscription

I am a Platinum Rewards member on a legacy 1200 Mbps plan. Been a member since 2017. Free peacock premium subscription should be included as a reward for being a Platinum member. I tried obtaining the free subscription I am entitled to and the standard Peacock activation page gives me an 'offer not available' error. I spoke to different live agents and they all told me no. They kept trying to change my current plan. I want to keep my exact current plan and do not want a new contract or TV bundle. Can you please manually push the Peacock loyalty entitlement token to my account?" 

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1 hour ago

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XfinityAngie

Official Employee

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3.2K Messages

5 months ago

 

user_8qviah, thank you for reaching out to Xfinity Support. I would be happy to take a look at your account and see what we can do to help. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7 Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

 

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user_5ypjs7

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1 Message

1 hour ago

how do i get my Free Peacock Channel

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XfinityNasser

Official Employee

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56 Messages

Hi, @user_5ypjs7. Thank you for choosing the Xfinity Community Forums to raise your question. Peacock Premium is a streaming service that offers an array of entertainment content including movies, shows, live sports, and more. 

Here at Xfinity, members with a 1 Gig internet plan or higher qualify for Peacock Premium at no extra cost for 24 months. Another option that may offer the service at no extra cost is through the Xfinity Membership benefits program that offers members weekly rewards to redeem.

For more information about your Xfinity Membership benefits, feel free to follow this link and be sure to sign in: https://www.xfinity.com/membership

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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