1 Message
xfinity plans
I can't seem to change my plan online i want to upgrade my plan but it is saying I need to go. indoors
1 Message
I can't seem to change my plan online i want to upgrade my plan but it is saying I need to go. indoors
EG
Expert
•
110K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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2K Messages
1 year ago
@TiffanyRob
Thank you for reaching out to us, I'll be happy to assist you in making changes to your plan.
Could you please send us a direct message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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