Xfinity Plan Mismatch

Hi,

My Xfinity plan currently shows that I am subscribed to the 1.2 Gbps internet tier, but in the Xfinity app under my internet service it still says my download speed is “up to 800 Mbps.”

This has been the case for some time, so I’m concerned that my modem/account may still be provisioned for the old 800 Mbps tier even though my plan reflects 1.2 Gbps.

Could an Xfinity representative please check the provisioning/bootfile on my account and confirm that my modem is actually provisioned for the 1.2 Gbps service?

I have already gone through the Xfinity Assistant, but it only loops me back to general support articles and troubleshooting steps that do not address the account speed-tier mismatch.