Visitor
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1 Message
Xfinity plan change
Hi - I changed my Xfinity plan about a month back (downgraded the cable offering) but the changes haven't flowed through on my account yet. This weekend I went to my local Xfinity store, and the nice customer service rep told me that the changes would update within 24-48 hours. Still nothing yet - when I log into Xfinity it says I have an "order pending"... What's the easiest way to expedite the change? Thanks!
XfinitySeth
Official Employee
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988 Messages
6 months ago
Hey there user_wh90yz 👋 I hope your Monday's been going well, and appreciate you stopping by our community forum with your concerns! If you recently made some changes you feel have not reflected on the account yet, we can definitely take a deeper look for you!
To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page 👍
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