Visitor
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1 Message
Xfinity Phone promotion Visa card offer
In April, I was offered $200Visa cards for each new phone lines and a new phone and now they are pretending like it never was offered to me & it was a promotion in January when I did not make this up in my head when it was offered to me in April and in fact, my friend was so impressed with the offer she went and got the same thing and even had an email recently saying that her Visa cards on way. However, I’m being told that this never happened although the recorded conversation most certainly happened. Something feels incredibly fraudulent and I feel cheated leaving my phone company of over a decade for this big fat lie from incompetent,Customer Service and perhaps supervisor as well, BC, when I called to complain,he said he would listen to the phone conversation and get back with me 24 to 48 hours and honor my $200 Visa cards for my new phone lines And new phone yet I have not heard a single peep. I will be reporting it to the proper places I can’t be the only customer suffering google said this is a common scam Xfinity does to their customers. This type of business You give customers feels Incredibly illegal & especially not a good look coming from billion business.
XfinitySeth
Official Employee
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1.4K Messages
8 hours ago
Howdy user_o0s62h 👋 More than anything we appreciate you recently getting started with the Xfinity Mobile family, so the last thing we want is for you welcome experience to be one of confusion or miscommunication, especially when you shared your excitement in signing up with a friend who did the same thing. If your signup did in fact include that prepaid card promotion, we want to do everything we can to ensure you're able to get it 👍 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can look further into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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