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Sully2121
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Sunday, August 10th, 2025 8:05 PM

Xfinity peacock premium subscription support

have Gigabit Plus internet and Peacock Premium is included in my plan. I tried to activate it a few months ago. When I login to my Peacock account, it does not have a Premium subscription and instead directs me to options to purchase a Premium plan.

I am using the correct email address to login. I only have one Peacock account, and it is the same email that is the primary on my Xfinity account. 

When I visit https://customer.xfinity.com/activate-peacock, it says “Your Peacock account is already activated.” Additionally, I tried activating Peacock Premium through the Xfinity Assistant link that is discussed on these forums (https://www.xfinity.com/xfinityassistant/), but no activation banner appeared for me. I typed in "Peacock Premium Activation," and I was directed to the same activation link above, with the same results (i.e., it says the account is already activated). I have also talked with Peacock customer service, and they could not provide any help, beyond verifying that I had no other alternative email addresses linked with Peacock.

I’m not sure what to do at this point. Can you please help?

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1 month ago

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XfinityBrianH

Official Employee

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1.8K Messages

4 months ago

 

Sully2121 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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user_9xlv8q

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As of the writing of this comment, I’m having the exact same issue August 31. It’s been ongoing for over a year same results and to this day I have not been able to benefit from the free membership that I’ve upgraded my Internet service and continue to pay higher rates for the maximum speed, but not reaping. The benefits of my membership is so disappointing. I have reached out to technical support. I spoken to multiple individuals, and I am of the believe that they need advanced training because they have not been able to solve my problem and it’s been an ongoing Communication issue for the last eight hours with no results. Suddenly the agent told me I’m sorry I cannot hear you. I cannot hear you call us again. Call us again and I’m about to cancel all of their services as a way to protest that they got to do better or not misled people that you will get free Peacock membership And with no way of resolving the issue 

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3 months ago

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XfinityQuemekia

Official Employee

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750 Messages

Hello @user_9xlv8q, we are truly sorry to hear you've been experiencing such persistent issues with your free Peacock Premium subscription for over a year. We understand this kind of experience is incredibly disappointing, and we want to help make this right. We apologize that previous agents haven't been able to provide a solution, and for any communication breakdowns you've experienced.

To confirm, is your Xfinity ID associated with any inactive accounts? Does your current location show as the default account?

Have you confirmed that you are using the correct login in information when signing on to the Peacock App?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_w7afm6

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I have same issue.  Been over a year and a half.  Talked to several people, a xfinity rep, support, customer service and 2 chat sessions.  Still doesnt work.  Bait and switch

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1 month ago

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XfinityAngie

Official Employee

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2.1K Messages

 

user_w7afm6, Thank you for reaching out to Xfinity Support. This is not the experience we want for our customers. I would like to see what I can do to get this taken care of for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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