Xfinity peacock premium subscription support

have Gigabit Plus internet and Peacock Premium is included in my plan. I tried to activate it a few months ago. When I login to my Peacock account, it does not have a Premium subscription and instead directs me to options to purchase a Premium plan.

I am using the correct email address to login. I only have one Peacock account, and it is the same email that is the primary on my Xfinity account. 

When I visit https://customer.xfinity.com/activate-peacock, it says “Your Peacock account is already activated.” Additionally, I tried activating Peacock Premium through the Xfinity Assistant link that is discussed on these forums (https://www.xfinity.com/xfinityassistant/), but no activation banner appeared for me. I typed in "Peacock Premium Activation," and I was directed to the same activation link above, with the same results (i.e., it says the account is already activated). I have also talked with Peacock customer service, and they could not provide any help, beyond verifying that I had no other alternative email addresses linked with Peacock.

I’m not sure what to do at this point. Can you please help?