Xfinity Peacock log in

Hello, peacock has not allowed me to login to my account that is included with xfinity. It tries to get me to choose a paid service. I have been with Xfinity for well over 10 years plus have gig speed internet, both of which should allow for the peacock subscription. Please remedy.

Responses

Oldest First

Selected Oldest First

XfinityAmandaB

Official Employee

•

2.8K Messages

7 months ago

user_vnpg41 Thank you so much for stopping in for help with your Peacock subscription. There is a setup process for your Free Peacock subscription. If you take a look at our Peacock Premium promotional offers overview, you can see how to set up your access.

4

0

U

user_vnpg41

Visitor

•

3 Messages

I have done this. When I go to the site you posted it says I have peacock premium included and it is active. I still cannot log into peacock. It tries to get me to sign up for a paid account.

7 months ago

0

XfinityKei

Official Employee

•

2.1K Messages

@user_vnpg41 Thanks for the feedback, I’m sorry to hear you're still having an issue with logging into your Peacock account. Are you logging in through your cable box, website or the Peacock App through a mobile device?

Are you seeing any error messages or error codes when you attempt to log in?

Are you using your primary XFINITY email address to log in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

0

U

user_vnpg41

Visitor

•

3 Messages

I have tried logging in via all the ways you've mentioned. All return the same screen on peacocks side, urging me to select an account to sign up and pay for. I am using the only xfinity account I have.

No error codes.

7 months ago

0

XfinityAmira

Official Employee

•

4.6K Messages

Thanks for everything you have tried on your end in trying to rectify this user_vnpg41. My team would be more than happy to further look into this for you on our end. Please send us a Direct Message so that we can better assist.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

0

Customer Service

user_vnpg41

Xfinity Peacock log in

XfinityAmandaB

user_vnpg41

XfinityKei

user_vnpg41

XfinityAmira

New to the Community?