Visitor
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9 Messages
Xfinity Peacock “Included Benefit” Is a Total Scam
Xfinity Peacock “Included Benefit” Is a Total Scam
Posting this so others don’t fall for it:
Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer.
Here’s what Xfinity support told me, word for word:
“This is a known issue on our end.”
“There is no workaround.”
“There is no timeline for a fix.”
“You just need to wait indefinitely.”
“We can’t manually add it.”
“We can’t guarantee you’ll get it before your 90-day window expires.”
“We can’t provide anything in writing.”
“Even though it was advertised as included, we consider it ‘free’ so we’re not responsible.”
They also told me to get a Xumo box because “it will fix the problem.” That was false. It did nothing.
I’ve now gone through:
Phone support
Online chat
The chatbot
An in-person Xfinity store
Account troubleshooting
Installing the Xumo box
Xfinity openly admits the failure is internal, they have no fix, no timeline, and no solution. Yet they’re still advertising Peacock as included and still signing people to long contracts.
If you are signing up because of the included Peacock offer, be aware:
They cannot provide it, they know they cannot provide it, and they are still advertising it anyway.
Total scam behavior. Can’t believe this is allowed.
XfinityThomasC
Official Employee
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3.1K Messages
3 months ago
Sorry for the inconvenience@user_j90pb7 We are aware that this is a known issue and is affecting Nex-Gen customers. Customers who receive Peacock through StreamSaver, Xfinity Rewards, and Gigabit tier internet customers seem to be unaffected. Once our engineers have a resolution it will be shared with customers.
To access Peacock on X1, Xumo Stream Box, or Flex, you’ll need:
For questions on support and troubleshooting of Peacock on third-party devices, including supported platforms and devices, visit peacocktv.com/help.
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user_tkw6ut
Visitor
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1 Message
3 months ago
[Edited: "Soliciting"]. I was on phone with Comcast for 3 hours trying to get my "primary" account to active the "peacock fee subscription". was told there is a glitch and to put my credit card info in order and he will credit me 10.99 and then it is free until the offer is over.
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user_rws70_X
Visitor
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1 Message
1 month ago
My friend signed up for Xfinity internet and was offered Peacock for free. We noticed that for the last four months they have charged her $10.99 a month. They do not have a phone number so very hard to reach them. Had to use the Chat box on the Peacock Help page. Go to the main Peacock page and scroll way down to the bottom to find the Help page. Even then, it took a while to get a human. But they finally refunded four months and canceled the service.
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Chuckster51
New Poster
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3 Messages
17 days ago
I agree. After an hour of trying to activate my Xfinity Platinum free Peacock offer with several different devices including through the Comcast cable box, it was not available anywhere. A true bait and switch scam.
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kafeetak
New Poster
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1 Message
19 hours ago
I am having horrible issues with this myself. It's supposedly included for a year free. Supposedly. Was on phone several hours twice. Still not connected. And can't watch the Olympics on demand properly, because Xfinity is too cheap to give you everything you've paid for On Demand. Guess I will try to watch reruns of them on Youtube or on Verizon when I switch. Why will I be switching?
BECAUSE NOW we find out - Comcast illegally gave out my backup email (which Comcast requires to send codes to etc) to Peacock saying it was my primary email. It is NOT. THEY require this backup - which is from another service entirely because they won't let us use one of our other Comcast emails as the backup. How is giving out our non-Comcast email to another pay service Legal? Especially one that does not allow you to log in using the Xfinity account (like other streaming services do). And which is really strange since Comcast owns Peacock, right? I can't log in and I can't change the password, because every agent tells me a different account is signed up! No one knows what the last person is doing/did and no one really cares.
When I asked for some compensation/credit for the 6+ hours of my life I've lost trying to get this worked out, the agent refunded me .01 five times. Is that tacky and pathetic or what? Treating long-time customers this way is not respectful nor is it a way to get new customers. Do you really think so little of our money? I mean, I can switch. Not that Verizon is any better but at least I won't be treated like [Edited: "Profanity"] by Comcast agents any more. And it sure van't be any worse than Comcast compromising your secure accounts/sign ins.
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