Visitor
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9 Messages
Xfinity Peacock “Included Benefit” Is a Total Scam
Xfinity Peacock “Included Benefit” Is a Total Scam
Posting this so others don’t fall for it:
Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer.
Here’s what Xfinity support told me, word for word:
“This is a known issue on our end.”
“There is no workaround.”
“There is no timeline for a fix.”
“You just need to wait indefinitely.”
“We can’t manually add it.”
“We can’t guarantee you’ll get it before your 90-day window expires.”
“We can’t provide anything in writing.”
“Even though it was advertised as included, we consider it ‘free’ so we’re not responsible.”
They also told me to get a Xumo box because “it will fix the problem.” That was false. It did nothing.
I’ve now gone through:
Phone support
Online chat
The chatbot
An in-person Xfinity store
Account troubleshooting
Installing the Xumo box
Xfinity openly admits the failure is internal, they have no fix, no timeline, and no solution. Yet they’re still advertising Peacock as included and still signing people to long contracts.
If you are signing up because of the included Peacock offer, be aware:
They cannot provide it, they know they cannot provide it, and they are still advertising it anyway.
Total scam behavior. Can’t believe this is allowed.
XfinityThomasC
Official Employee
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3.1K Messages
2 months ago
Sorry for the inconvenience@user_j90pb7 We are aware that this is a known issue and is affecting Nex-Gen customers. Customers who receive Peacock through StreamSaver, Xfinity Rewards, and Gigabit tier internet customers seem to be unaffected. Once our engineers have a resolution it will be shared with customers.
To access Peacock on X1, Xumo Stream Box, or Flex, you’ll need:
For questions on support and troubleshooting of Peacock on third-party devices, including supported platforms and devices, visit peacocktv.com/help.
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user_tkw6ut
Visitor
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1 Message
2 months ago
[Edited: "Soliciting"]. I was on phone with Comcast for 3 hours trying to get my "primary" account to active the "peacock fee subscription". was told there is a glitch and to put my credit card info in order and he will credit me 10.99 and then it is free until the offer is over.
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user_rws70_X
Visitor
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1 Message
17 days ago
My friend signed up for Xfinity internet and was offered Peacock for free. We noticed that for the last four months they have charged her $10.99 a month. They do not have a phone number so very hard to reach them. Had to use the Chat box on the Peacock Help page. Go to the main Peacock page and scroll way down to the bottom to find the Help page. Even then, it took a while to get a human. But they finally refunded four months and canceled the service.
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Chuckster51
New Poster
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3 Messages
3 hours ago
I agree. After an hour of trying to activate my Xfinity Platinum free Peacock offer with several different devices including through the Comcast cable box, it was not available anywhere. A true bait and switch scam.
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