Visitor
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1 Message
Xfinity Payment Plan
I signed up for the payment plan 2 days ago. My Internet was disconnected and still hasn't been reconnected. When I call Customer Support, I cannot speak to anyone because I have to pay my balance. Either you refund me so I can close my account or just restore my service.
XfinityKei
Official Employee
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1.5K Messages
2 days ago
@user_arnha3 I can certainly understand your frustration. I'm happy to look over your account and bill with you to resolve this. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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