Visitor
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1 Message
Xfinity Package Sent to Wrong Address
We recently received a package addressed to someone who doesn’t live at our house. How can we return the package and ensure no one else is trying to start service at our house?
Visitor
•
1 Message
We recently received a package addressed to someone who doesn’t live at our house. How can we return the package and ensure no one else is trying to start service at our house?
XfinityEricB
Official Employee
•
2.6K Messages
6 days ago
Can you send us a direct message with your full name, and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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