Visitor
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6 Messages
Xfinity outside cable box damage from leaking water
We need help getting someone from Comcast/Xfinity to fix our open cable holding box with exposed wires, approx. 2' x 3', and cables outside the building that is leaking water into the lower level utility wall 2 floors below. Our condo is on a hillside. The open cable box with metal lid has many cables that funnel down a tube, down through the earth in the hillside and resurfaces on the bottom level of the hillside into an outside, covered utility wall on the 1st floor porch of the condo. Apparently water that leaches into the upper outside box and cables, flows down the cables to the outlet tube and is flooding areas of the electrical utility wall on the 1st floor. Someone needs to fix that leaking so the Xfinity cables aren't sitting in water and then the leaking will stop. We suspect the water is damaging the cables and tubing.
XfinityThomasA
Official Employee
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2.3K Messages
3 years ago
Greetings @franndr. Thank you for the detailed message and commenting here on the Xfinity forums! Oh my goodness, I know I'd be reaching out too if that happened in my home. Are you experiencing issues with your Xfinity services? Had you or your condo contacted anyone to have a closer look at that leak? I understand you mentioned someone needing to fix that leak so that the cables are not compromised in any way.
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franndr
Visitor
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6 Messages
3 years ago
Yes, we have had an electrician, a plumber, a contractor, and we also called 811 and spoke to a county representative about about cable lines, and they said they couldn't help us and the problem is with xfinity and they need to be contacted. I contacted xfinity on January 17th ticket [Edited: "Personal Information"] And nothing was done And it was closed. We need xfinity to fix this before the the water destroys the cables. Our service is running now, but we don't know if it will keep going
(edited)
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