Visitor

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1 Message

Wednesday, March 18th, 2026 11:40 PM

Xfinity Outage

Xfinity is not what it used to be. This is the second time in 2 weeks that my Xfinity services have been down for an entire day and I am officially angry. The estimated repair time has gotten later as the day has gone on, too. This comes on top of an increasing number of short term outages the have been occurring more frequently at my house for unknown reasons. This is occurring across multiple neighborhoods in my area, so it's not an issue with connectivity at my house. This is beyond unacceptable. I'm also now having to pay more money on my cell phone bill because of the outage since I've gone over my monthly data limit today due to not being able to connect to my wifi today and on 3/11/26. I have to work so I have no choice. I have been with Xfinity for over 20 years and even though my bill is disgustingly high and they give no  customer loyalty discounts, I've stayed with them because their service was reliable. I am now going to be shopping for a new carrier for my internet, tv, and phone.  

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Official Employee

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157 Messages

12 hours ago

Hello user_d1f1bb, I understand how you feel. I would be frustrated if I were in the same situation. I do want to assist you. 

If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…

 

 

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