Xfinity Outage

I have spent an hour trying to speak with anybody. Why do you not have a human customer service number? And why does your site say my internet will be out for an entire day? I work from home and was only given a 24-hour notice. This is unacceptable and unfair for an expensive service. I need details about tomorrow's outage from a real person.

Responses

XfinityBenjaminM

Official Employee

•

1.6K Messages

9 days ago

user_10fx9l Hello! Thank you for reaching out to us here on our Community Forum. We are certainly reachable over the phone and we are sorry to hear that you are having trouble getting help. We are a Social Media Team and we will be happy to assist you from here. When you have a moment, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_10fx9l

Xfinity Outage

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