XFinity Outage?

Hello,

This is for Beaverton, OR area. The power came back on yesterday but can't get the internet back on. The status said that it would be fixed by today at 3:30 PM (PST) then later, don't know when. Not sure if anything is wrong with the rental XFinity modem. I'm aware that there are outages around my area. Just wondering if you have any idea when we would get Xfinity service again. Been without Xfinity since January 13th. Tried to access XFINITY or XFINITY WIFI, but still no luck!

I depend on the high-speed internet because I'm deaf -- video conferencing, etc...

Thanks so much,

Thomas

Responses

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user_tlgn2c

4 Messages

1 year ago

This is the same for 2000+ users in Beaverton/ West hills area. Xfinity just isn't communicating and are not performing. It is likely that they don't see this as a big priority for them.

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M

mkd224

6 Messages

1 year ago

I'm in the same boat as you, Thomas. There are SO many other ISPs in the area, there's really no reason to continue tolerating this absolute failure and continued disrespect from a utility company. Personally, if I don't at the very least get a restoration ETA from Xfinity by tomorrow morning, I'll be switching over to another provider immediately. Probably be back online and able to work again within a couple hours. Good luck to you!

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XfinityJamesC

Official Employee

•

2.1K Messages

1 year ago

Greetings, @TH9374! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues with the service in your area, but you have definitely come to the right place for assistance. Please feel free to send our team a direct message, and we would be happy to look into this for you.

(edited)

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U

user_spe06j

2 Messages

1 year ago

So disappointed with how xfinity is disregarding their customers. I did an “outage” text to get update lo and behold it said internet will resume 1/24 around 1:55pm. Come 2:30pm still no internet I tried doing the outage text again. Now their back to their vague estimations. What’s frustrating is that there is no update, no news or anyone to talk to about this. So frustrating and disappointing.

1

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XfinityAlyssaA

Official Employee

•

1.8K Messages

We understand your frustrations and where you are coming from @user_spe06j. We'd be happy to take a closer look the interruption affecting your services. To get started, can you please send us a Direct Message with your first and last name long with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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1 year ago

0

Customer Service

TH9374

XFinity Outage?

user_tlgn2c

mkd224

XfinityJamesC

user_spe06j

XfinityAlyssaA

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