Visitor
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2 Messages
Xfinity outage just in my home
No internet for 12+ hours. Trying to reach out to agent to understand the no issue but no one picks. App shows ETA for restoration 8 hours from now but how do I know it will be done. Need to understand what is happening.
XfinityRay
Official Employee
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4.5K Messages
5 hours ago
Hello! I am sorry to hear that you are offline, user_6nn57p! I understand it is difficult without your service. The technicians working in your area are the ones that provide the notifications about the estimated time. We see the same information you do when checking your account. The team will send further updates when that is resolved or if they need more time to complete the work.
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