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user_5f3222
1st Topic

Visitor

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2 Messages

Wednesday, April 23rd, 2025 3:35 PM

Xfinity Online Customer Service

I HATE EVERYTHING ABOUT IT. I finally got through with what seemed like a real person, was chatting for almost an hour and then got disconnected. Then a bot is giving me the same useless options over and over again. Only chat with a Xfinity assistant if you want a mental breakdown, not if you want actual assistance….

Question

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Updated 

2 days ago

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XfinityJustinC

Official Employee

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1.2K Messages

2 days ago

Hello, @user_5f3222 thank you for taking time to reach out over Xfinity Forums. You've contacted the right place for assistance, and sorry to hear of the frustrating experience when trying to connect to support through the Xfinity Assistant. I would be happy to help, and would need a little more information to know how I can assist better. When you have time can I get an overview of what you're needing assitance with? 

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user_5f3222

Visitor

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2 Messages

I am not going through this again, I will lose my mind. I have no faith that you will be any more help than the first one.

i will be going in to a store. I feel horrible for the people who work there, I am sure they have to deal with a lot of unnecessary stress because of the TERRIBLE online services.

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2 days ago

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XfinityJustinC

Official Employee

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1.2K Messages

@user_5f3222 I completely understand the hesitancy, but wanted to assure you we help a large number customers over this platform. It's also a great place for community assistance as well, you can search for related issues to see if others have contacted us for similar issues and if there is a resolution on their post. 

When visiting a Xfinity Store, I do always recommend to customers to visit the store locator link, select the store they are looking to visit, and set up an appointment to help save time: https://www.xfinity.com/local/store-offers


I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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