Xfinity offers the $50/mo olympic plan to ONLY new customers

user_10ea33 - Thank you so much for choosing Xfinty as your service provider over the years, and for taking the time to share your feedback. As a customer myself, I understand how important it is to subscribe to the services you enjoy most at a price that feels right for you. I also want to be transparent that some promotions are designed specifically for new customers and aren’t always available to existing accounts. You can always view the offers available to you by logging into your Xfinity account online. We’re more than happy to walk through the options with you to help find the best fit. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message