Visitor
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2 Messages
Xfinity offered me a credit with a confirmation code and now won't give me the credit
After an hour on the phone with a customer rep, and approval by his supervisor, I was offered a $50 account credit with a confirmation code. It was supposed to be on my account by April 14. It is still not on my account.
I called about it this weekend and was told that they would not give me the approved credit. The offer was made and should be given as promised.
Again
Expert
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34.1K Messages
7 hours ago
@user_064p16
What was the $50 account credit for?
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XfinityLinda
Official Employee
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2.4K Messages
7 hours ago
Thank you for connecting with us here in our community about your billing credit, @user_064p16. We'll gladly take a closer look into this for you. In order to investigate, I'll need to access your account and get your full name and address in a Direct Message. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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