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user_kta1sp
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Tuesday, December 17th, 2024 12:58 AM

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Xfinity Now

I paid for the Xfinity now pair a day ago. My phone is hooked up to it. I tried to add my fire stick using my email address and my phone number and it’s saying that an active pass was not found. Please check your information and try again. So I tried to order a new pass and it’s saying that one is already active? What’s going on 

Question

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Updated 

13 days ago

34

1

0

CC_Tony

Retired Employee

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1.4K Messages

4 months ago

Hello and good evening! For support with NOW Wi-Fi Hotspots, please go to xfinity.com/chat. Our Xfinity Assistant will be able to help you further.

1

0

user_xhrcat

4 Messages

Hello, Thank you for reaching out! I would love to help you with activating your service. Please send us a direct message so that we can help you further. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

13 days ago

0

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