Visitor
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2 Messages
Xfinity NOW WiFi Hotspot Pass Suddenly Stopped Working
As the title states, Xfinity HotSpot Pass suddenly stopped working after 2 months of working almost perfectly fine. I've paid for the pass three times since it's pretty useful, specially if you only use 2 devices and don't want the hassle of a monthly contract with equipment. Which is also more expensive with lots of hidden fees.
And then suddenly this month, it just stopped working. It constantly gets disconnected, goes out of range, and even shows as 'no internet' when connected. Not sure what the issue is but it's basically impossible to work with. I've tried reaching out to customer service representatives via email, chat and even on the phone, with zero help. Some representatives appear to not even know that Xfinity offers this product.
I've also tried updating my laptop's system, hardware, restarted, but it's definitely the hotspot connection because I am able to connect to another network, and it's far more stable despite it having lower signal.
For some reason, it does work perfectly fine on my phone and doesn't have as much trouble staying connected to my TV. I know that the WiFi is only meant to be used with 2 devices, so I don't really connect the phone.
It seems very unprofessional from Xfinity to offer a product that they have zero customer service for. I'd be willing to pay $15/month or even $20/month if it mean better overall support. The service itself from the hotspot, while not necessarily ideal for someone working, is still a pretty good solution specially if you work remotely, since this wide-range of hotspot locations is offered at coffee shops, restaurants and even hotels.
XfinityAmandaB
Official Employee
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2.5K Messages
6 months ago
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user_efn1br
1 Message
6 months ago
This is happening to me right now an it’s so annoying
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user_up22bh
1 Message
5 months ago
Eh it works okay I recently moved in the last six months and just ran into this xfinity hot spot thing; that it does not work.
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user_knwzj0
3 Messages
5 months ago
Mines isn’t working either it’s like it’s a waste of money . 10 dollars isn’t a lot but it can be use for something else, if we can’t get what we paying for that’s how companies loses customers because they say one thing and other things happen. I’m going to fios with my money at least they hotspot works perfect
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user_zjjmo0
Visitor
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2 Messages
4 months ago
I signed up to NOW Wifi Pass, used it for 20 days without problems now the hotspot has completely disappeared, I have waited 2 days to see if the service is restored, but nothing, non of my devices can see it. The phone number you provide to get help with NOW WIFi pass is not working since Comcast has declined to refuse to help like a human the costumer and divert it to useless CHAT BOT that dose NOT answer the problem. My problem is in MARGATE 33068 / 441 & Southgate blvd. Maybe someone who cares about the situation will look into the problem and resolve it, otherwise I will call my BANK and do a CHARGEBACK. I’ll give it another day before I call my BANK.
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user_92iom0
Visitor
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1 Message
4 months ago
My service cold stopped about a week ago and still haven’t connected
1
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user_pksigu
Visitor
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1 Message
3 months ago
Mine stopped working around 08:00 this morning. It’s been doing this a lot. This has been the longest. Zip code is 17340.
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user_p0rhff
Visitor
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1 Message
3 months ago
Same problem for me. Supposedly, NOW PASS had a chat service, but no one on chat service has any idea what I'm talking about. Ive been trying for 2 hours to get my NOW PASS to connect but zero help from xfinity.
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user_c64185
Visitor
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4 Messages
3 months ago
Same problem but I can't connect to my tv all of a sudden!
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wrp68
Visitor
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2 Messages
3 months ago
I am now having this same problem. I have had and used this xfinity hotspot at my house for many years. Now I cannot get it to connect or get the NOW Pass login to showup. I let this go thinking maybe it was down. It has now been 10 days. The hotspot shows up on my listing. I just cannot get it to connect.
3
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user_mo0hfq
Visitor
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1 Message
2 months ago
The system no longer connects you to a live agent I upgraded my pass and now my WiFi name no longer appears to connect. Every time I troubleshoot with the chat, it cuts me off saying that everything seems to be connected fine. But I no longer can see my actual Wi-Fi name to be able to connect any devices at this point what do you do in this instance cause at this point it might be that I need a new router. Do I just take it to the Xfinity store to exchange it
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Jim_p1
Visitor
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2 Messages
30 days ago
Same thing happened to me. I've been using it for months and out of nowhere it just stopped working. I cant sign in on any of my devices even though it's only the 29th and I paid for a full month.
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user_c64185
Visitor
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4 Messages
29 days ago
And with no one to call! I mean how are we supposed to fix this? It's complete and utter [Edit: Language].
(edited)
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user_yy6we9
Visitor
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2 Messages
28 days ago
Their “now chat support” is also useless and isn’t a real human. Just a slow robot that asks me to type in my zipcode over and over and over. [Edited: "Inflammatory"]
(edited)
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