Visitor
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4 Messages
Xfinity now prepaid WiFi
I paid my bill 2/17/26 at 9:13pm. No WiFi still. Was told if I paid again that I’d be refunded and my services would be automatically restored. So I paid again another $30 this morning and not only do I still NOT have any WiFi. But now I’m out $60. This is ROBBERY!!!
XfinityBillie
Official Employee
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3.9K Messages
15 days ago
@user_vg73f0 Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how upsetting this is for you and our team would love the opportunity to take a look and see how we can help. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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