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IAmKMaz
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09/26/2026 10:42 PM

xfinity now portal down for months

My credit card expired and I need to update it on my account but the xfinity now portal has been down for months and everytime I use the assistant chat or call them, I get an agent who says they cannot assist with xfinity now. How am I supposed to fix this issue?

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2 hours ago

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EG

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121.6K Messages

23 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJosephA

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2.5K Messages

23 hours ago

Hello @IAmKMaz there's not a known issue with the Xfinity NOW portal. Are you able to let us know if you have tried multiple devices and browsers? Also, are you seeing the issue with the app as well? 

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IAmKMaz

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@XfinityJosephA​ yes I tried my phone as well as pc and different browsers. They all give me an error when trying to load any of the pages on the xfinity now portal. I tried the app but it does not work because I'm not a standard xfinity customer but a now customer

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23 hours ago

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IAmKMaz

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23 hours ago

Here are screenshots of the errors

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XfinityJosephA

Official Employee

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2.5K Messages

IAmKMaz thanks for the additional information 👍 You should be able to manage your NOW service from the app as well. So, there could be an issue with your login credentials. We'll need to take a closer look at your account to double-check. Please send us a direct message that includes your name and service address when you have a chance. To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    You can see how to send us a direct message here,

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 hours ago

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IAmKMaz

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I messaged Xfinity Support on here. I hope to receive a response soon.

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2 hours ago

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