Visitor

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2 Messages

Sunday, December 28th, 2025 5:08 PM

Xfinity NOW - No Confirmation Email

Yesterday I switched to Xfinity NOW. As part of the process I had to cancel my existing Xfinity service. I was able to sign up for NOW and my credit card was charged the $30 pre-paid amount. On the confirmation page, it said that I would receive a confirmation email - but I never did. I'm worried that my service wasn't confirmed and I won't get shipment of the modem/router.

How can I see the confirmation/tracking information?

Thanks!

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Selected Oldest First

Official Employee

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1.9K Messages

10 hours ago

 

pyrolusite Thank you for reaching out to us here with your questions. For assistance with NOW internet please reach out to our Xfinity Assistant Chat at the following link https://www.xfinity.com/xfinityassistant.

 

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