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pyrolusite
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Sunday, December 28th, 2025 5:08 PM

Xfinity NOW - No Confirmation Email

Yesterday I switched to Xfinity NOW. As part of the process I had to cancel my existing Xfinity service. I was able to sign up for NOW and my credit card was charged the $30 pre-paid amount. On the confirmation page, it said that I would receive a confirmation email - but I never did. I'm worried that my service wasn't confirmed and I won't get shipment of the modem/router.

How can I see the confirmation/tracking information?

Thanks!

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XfinityBrianH

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3 hours ago

 

pyrolusite Thank you for reaching out to us here with your questions. For assistance with NOW internet please reach out to our Xfinity Assistant Chat at the following link https://www.xfinity.com/xfinityassistant.

 

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pyrolusite

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Hi Brian - thank you for the feedback. However, I have already tried the Xfinity Assistant chat and it is not very good. I can't even type in a topic/keyword to get more information - the only thing I can do is click on a few predetermined prompts (troubleshoot my service, help with payments, see FAQ, etc.). I've tried each of the options and drilling down the prompts for each but it has nothing about confirmation/tracking information.

Is there any way for someone to just confirm that the NOW modem is in queue to be shipped? I'm not expecting it to have shipped already - I just signed up yesterday, but since I never got an automated confirmation email, I'm worried that I won't get the modem and end up without internet.

EDIT: was able to type in a prompt with the Xfinity Assistant. Got the following response for "tracking information":

 

Once your order ships we’ll send you your tracking details.

 

Order confirmations are automatically sent to you upwards of 30 minutes following your purchase, by email and/or SMS depending on your notification settings. 

 

Would you like to check your notification settings?

 

I checked my notification settings and the email that was listed is correct.

(edited)

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2 hours ago

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XfinityBrianH

Official Employee

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1.9K Messages

 

pyrolusite Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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