Xfinity NOW internet

Hello, 

A week ago, I signed up for Xfinity Now internet service.  On August 16, I received the equipment and activated my service via chat, as I was not able to activate through the app.

While activinging my service, I was told once it's on, I'll see all info on my app.  I DO NOT.  I can't see anything related to the internet now service, nothing, it's like it does not exist.  I have no account number, no payment info, no modem status. I also don't see the internet service on my xfinity.now.com account; again, its like it does not exist; yet I have been using in for over a week now. I have been trying to link the internet with my xfinity mobile service account, no luck either.  So............ after 5 live chats and 2 looooooooong phone call converstations, no one, absolutely no one can help me!  I need HELP! I must be able to see my account info, payment info, report problems, etc.  At this point, I am ready to disconnet both services.