Xfinity NOW Internet service issue/lack of customer service

I moved and disconnected Xfinity Now Internet service from my old address. I tried signing up for my new address twice. My first attempt I tried myself online and received and order confirmation #[Edited: "Personal Information"]. I then, however, received an email saying that the equipment was being shipped to my old address and a new account was set up for my old address. I then visited an Xfinity store hoping I could easily remedy this issue. I was instead told that there wasn't anyone who could help me in store and was handed a phone number to call instead. I called and was redirected numerous times until I finally ended up with a representative that tried to help me. I was told the other account would be deleted and he coudl set up a new account at my new address so he tried. I received a new order confirmation #[Edited: "Personal Information"]. Again, shortly thereafter I received a shipping email saying the equipment was being shipped to my old address and a new account had been created for my old address. I was charged $30 each time this mistake was made. This is obviously a glitch on the Xfinity system. Why should I be charged for Xfinity's mistake? I have called multiple numbers given to me by various representatives and each time not a single one has been able to solve the issue. I was told I would recieve a call back and never have. Each time I call I am passed to different departments and have to explain this issue to every single one and no one is able to help. Why isn't there just a customer service email address I could email this to? I cant even send screenshots of my confirmation emails as proof this has happened. I am simply requesting a $60 refund for the mistakes committed by your system. The "Xfinity Assistant" AI slopbot is absolutely useless. I should have been keeping a record of each call but alas, I didn't think this would be such an annoying issue.