Xfinity NOW Internet not working, support is very little help

So my Xfinity NOW bill was due the evening of the 20th, and I paid it manually with my card when it was momentarily suspended because the old card wasn't working. I have not been able to access my own Internet service since. It never came back online, the app and website both claim my service is paused while the my account page says the opposite, and so does everything apparently on the ends of the techs. I've chatted with customer service 6-8 times and got a different answer, different solution that never worked, each time. I thought maybe it was just because it was the weekend only to find out Xfinity is open 7 days a week. My payment went through, I'm out my last $30 for wifi that isn't working, support that is struggling to even provide basic contact about/solve my service issues, and the online work I do from home is suffering because I have no connection. I'm getting desperate for a solution, and this close to asking for a refund and never coming back to Xfinity, period. I need any kind of help that anyone can provide me.