Xfinity now hotspot

I’ve been paying for & using the xfinity now hotspot for a while now but recently it says unsecured network & won’t allow me to connect I payed for it & can’t use it . I’ve tried everything please help

Responses

XfinityThomasD

Official Employee

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1.1K Messages

11 months ago

user_0fl9g4 I'm terribly sorry to hear that you've been experiencing trouble with the Xfinity NOW WiFi Pass. Unfortunately, our team and community here on this platform are unable to provide support for these passes. I do want to make sure you receive assistance though. I would recommend contacting our dedicated team, and the phone number is listed on the purchase receipt in your email.

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user_b0wta8

1 Message

I also have purchase in the Xfinity Wi-Fi now pass and unable to use mine also.
Unfortunately, it says that the fees paid are not refundable. Xfinity knows that there is a problem with the passes so I think that all should be refunded or we should be able to use them in the future even if the time limit has expired until they get the problem fixed.

7 months ago

0

XfinityDena

Official Employee

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2.8K Messages

@user_b0wta8 I am sorry you are unable to use your WiFi Now pass. Have you reached out to our prepaid dedicated customer care team? We have limited access to Prepaid accounts on this platform and are unable to address payment for services. You can reach the prepaid dedicated customer care team Xfinity Prepaid Internet service at 855-75-PREPAID. 1-855-757-7372.

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7 months ago

0

Customer Service

atl.arie

Xfinity now hotspot

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XfinityThomasD

user_b0wta8

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