2 Messages
Xfinity now has no customer service and I need help moving my service
Your AI and Phone system did everything it could to prevent me from getting a human on the phone. Your app on desktop isn't even working to check to see if my new address can have service.
I gotta say when I was sold this service I had no idea it was the prepaid and you have literally zero customer service except a stupid AI chat bot.
EG
Expert
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118.1K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMelinda
Official Employee
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163 Messages
8 hours ago
Hello @jimdphilly and thank you for posting on our Xfinity Community Forum! We truly want to make things easy, and this is not at all the experience we want for you, especially when you’re trying to move your services. We apologize you ran into so many obstacles just trying to get help. We appreciate you taking the time to share this with us so we can make sure it’s addressed.
If you haven’t already, you can check serviceability and start a transfer anytime through our online moving page here:
https://www.xfinity.com/support/articles/transferring-service-to-a-new-location
Also, you’re in the right place, and we’d be happy to help make sure everything is taken care of for your move.
Please send us a direct message with your full name and complete service address, so we can help further.
To send us a direct message:
Click Sign In (if needed)
Click the Direct Message icon in the upper-right corner of this page
Click the New message (pencil and paper) icon
Type Xfinity Support in the “To” field and select it from the list
Enter your message in the text box
Press Enter to send
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