Visitor
•
3 Messages
Xfinity NOW duplicate billing
I moved addresses and needed new Internet at the new address. I navigated to set up new service and entered the address for the new address, but instead it set up a second service to my old address. How can I fix this issue and get Internet at my new address?
XfinitySean
Official Employee
•
641 Messages
7 days ago
Hi user_1fd0i4, we appreciate you stopping by the community forums for support! You may need to cancel both accounts at the old address before trying to sign up at the new one.
Per the NOW Internet FAQ page:
I’m moving. How can I move my NOW Internet service?
If you’re moving, you’ll need to disconnect your existing NOW Internet account, then sign up for a new account at your new address. This can be through your NOW Portal or by visiting an Xfinity Retail Store.
Please et us know if that info helps!
0
0
user_1fd0i4
Visitor
•
3 Messages
2 hours ago
To anyone who may have the same issue and finds this via Google, the only way to cancel Xfinity NOW service may be to chargeback through your bank. Xfinity does not provide any other options.
2
0