Visitor
•
1 Message
Xfinity not recognizing my new construction address
Hi,
I just had a house built. When I put my address into the availability checker it says "not available in my area." If I put it my next door neighbors address then magically it is available. My neighbors house in 30 ft from mine so quite literally next door. How do I go about getting Xfinity to recognize this so I can take transfer my internet service?
EG
Expert
•
110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJoe
Official Employee
•
743 Messages
2 years ago
Good morning, we would be happy to look into your construction concern. To get started, please follow the steps below to send us a Direct Message
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the account holder's name (if different), and the service address alongside a detailed summary of your request/question.
0
0