Visitor
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1 Message
Xfinity not honoring offer on my most recent invoice
On my most recent invoice in green text read the following: "Internet: 2 Gig $115.00 Includes a 60 month $15.00 Guarantee Discount that will end on Nov 11, 2030 Includes a $10.00 Automatic Payments and Paperless Billing Discount" I engaged a live chat agent, presented the offer, and was told it could not be honored. Can anyone help with this?
If not, my next step will be to escalate through my state’s public utility/consumer protection office. Astonishing that a current written invoice clearly promises a lower rate than they will honor.
XfinityChelseaB
Official Employee
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2.2K Messages
7 hours ago
Hello @oakbrook, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help with your promotional and billing concerns. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_1py6wl
Visitor
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1 Message
6 hours ago
Yea I getting bad for me too, they should pay us with dealing with the bad customer support.
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