Visitor
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2 Messages
Xfinity not being honest
i was told if i change my mobile service to them id get a free phone. i choose the phone i wanted and they said ok and phone is free for changing my mobile service to them. Well not only did a get a different phone but I'm being charged for the phone. i feel like i was tricked into changing over and lied to. I'm planning on returning phone which is not the one they said i could have but stop my service as well. I don't feel this is honest and not a way to get business from hard working people. Tracy
EG
Expert
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111.7K Messages
1 year ago
The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.7K Messages
1 year ago
Hello, @crazyme22 I would reach out to Xfinity Mobile to let them know you have received the wrong phone and to check the billing.
To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist
You can contact our Xfinity Mobile support center via any of the following methods:
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