Visitor
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2 Messages
Xfinity No Shower and Blamed Us
We had a technician appointment to fix a problem Xfinity caused while we working with support for hours on Saturday. They got us an appointment between 7am and 8am they no showed (evidenced by the fact both of us were home and by our Ring footage). Then they cancelled and said “sorry we missed you,” implying they came and we didn’t answer the door, which is a complete lie on their part. [Edited: "Inflammatory"]
XfinityJoe
Official Employee
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1.1K Messages
6 hours ago
I am sorry to hear that this has been your experience, @user_bjdt68. Our team will be happy to reschedule the appointment and stay connected with you after the visit.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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