U

Visitor

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1 Message

Wednesday, June 4th, 2025 2:40 AM

Xfinity no show to repair damaged cable, now they expect me to wait a week.

Day two of no internet and counting.

Hours of my time just to get a human who can understand that “turn the modem off and on” isn’t helpful when the cable run is physically snapped in two.

 Finally I get a chat agent and they schedule a tech to come next day by 1pm-3pm.

 No call no show - so I call back.  1 hour to get a human, then they spend the next 30 mins trying to get me to start renting a modem I don’t need and offering me “deals” on my service.

 Finally they relent and keep me at my same rate.  Still have to go through a half dozen forms and clicks before they’ll send a repair tech or.  Next available tech is 5 days from now.

 Anyone confident they’ll actually get me back to and running on Day 6 of no internet?  Let’s see how it goes.

Official Employee

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817 Messages

2 days ago

@user_w6z20p Thanks for posting to the community. We know a missed appointment isn't fun, but we do have a way to get a sooner visit. Sign up for the Wait List here https://www.xfinity.com/support/articles/appointment-waitlist. It will help assign you a quicker spot if one opens up. Would you like for us to check the account and service remotely?

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