Visitor
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1 Message
Xfinity no show to my appointment
Technician did not show to my scheduled appointment. I took off work to be home and they skipped me entirely and rescheduled for another day automatically without even asking if the date would work. No human spoke to me about any of the above. I already had to wait a week for my services to work properly together. Now I have to wait more time. Id like a credit for my services not functioning properly for about 2 weeks and for them skipping me entirely on my scheduled appointment.
XfinityRay
Official Employee
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4.3K Messages
14 hours ago
Hi, @user_82vo6k! I am sorry to hear that the technician was unable to make it to your visit today. I completely understand that is frustrating to go through and not something we want happening. We are glad to look further into this and help with a credit for your downtime in service once we have your service fixed. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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