U

Visitor

 • 

1 Message

Thu, Dec 16, 2021 3:51 AM

Closed

Xfinity new service

Why when I ordered new service for wifi only did they tie my sons service to mine? My son moved out and now they will disconnect my service unless he pays his bill. The worst part is that they waited until I received my new modem and connected everything to tell me that I have 24 hrs before they disconnect my service. This sounds like a very unfair practice to me especially since I did what I thought was the responsible thing by reducing the service to what I could afford. 

EG

Expert

 • 

96.9K Messages

1 year ago

The concern is not "Community Center" help related. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

1.4K Messages

1 year ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! As long as your account is in good standing it shouldn't matter if another account is past due. It sounds like there may be something odd happening and I would like to investigate this further and help sort it out. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

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