Contributor
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40 Messages
Xfinity My Account
The website has been about as stable for me as it's ever been over the last few months. A few days this week things have been odd with it. Again today. In getting an answer to a question I can normally access in my account (but that wasn't working this week), and chatting with a person online, they said there's some website maintenance going on recently. Any ideas when our My Accounts and the App will be more stable again? What's the timeline on the website maintenance? In the future, as a customer, sending an email or putting a banner up that things aren't working due to website maintenance would be helpful. We get them when there's actual, outdoor, physical upgrades happening in our neighborhoods and I think it'd be nice to get them when the website is having issues and upgrades, too.
XfinitySara
Official Employee
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2.1K Messages
58 minutes ago
Interesting perspective and feedback, @jdawg90, thank you! I'm sorry to hear about the trouble you've had with our website, and I'd love to pass your suggestion along given the opportunity. To clarify, when you've run into problems with the app and/or portal (website), what troubleshooting have you tried (i.e. logging out, force-closing, clearing cache and cookies, uninstalling, re-installing, logging back in, etc.)? I don't current see any open tickets with Engineering for the app or site, but that doesn't mean maintenance or improvements are not being implemented. Here, in Digital Care, we do our best to get you all the answers we can find! And I'd love to help if there's anything further I can do today :)
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