Visitor
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1 Message
Xfinity, Money Back?
Can I get my money back?
I set up xfinity 3 years ago, they delivered equipment to a completely wrong address. I went it to talk with them, they gave me new equipment and told me not to worry about the wrongly delivered equipment.
6 months later, I start seeing an extra $15 per month. I try to do customer service, their AI platform is just a deflector for real customer service. I try to go in a physical location, they say it will be 30-40 minutes.
I continue to try to go in, too long of a wait.
Fast forward to now, went into the store to return my equipment any to submit a credit request. 2 weeks later, they give me a credit of $15 instead of the $400 I paid extra for 2.5 years.
The only thing it shows is that my request was closed, no information. I also cannot submit another ticket because my account was closed and the AI won’t let me talk to anyone. Looking at legal options.
XfinityMarshante
Official Employee
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1.3K Messages
2 hours ago
Hello @user_cv664p, thank you for taking the time to leave a post. Sorry to hear about the frustration you've been dealing with. I can completely understand why you'd be upset after being told not to worry about the original equipment, only to later discover recurring charges that continued for years. We certainly don't want any customer to feel ignored or left without answers. So that we can look further into your request and to protect your account information, we need to securely access and authenticate your account. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
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