1 Message
Xfinity modem
My modem was destroyed when my house was it by lightning and I received a new one and I need some help setting it up
1 Message
My modem was destroyed when my house was it by lightning and I received a new one and I need some help setting it up
XfinityAlyssaA
Official Employee
•
1.5K Messages
1 month ago
Good afternoon @user_3g3qx6, and thank you for reaching out to our dedicated Communities team here on our Forums, we appreciate your time and hope you are otherwise having a fantastic Sunday so far! Oh, no! I'm sorry to hear that your modem was destroyed when your house was hit by lightning, I hope there was no other damage to your property. I'm glad to see that you were able to get a new one though and our team is the right team to help.
Have you tried activating your new modem using our awesome XFINITY app? You can activate your equipment by following the instructions listed here https://www.xfinity.com/support/articles/activate-xfi-gateway-app. If you run into any errors or issues though, please let us know and we'd be happy to further assist. Rest assured we want to make sure your service gets back up and running as soon as possible.
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