Visitor
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2 Messages
Xfinity Modem Equipment Never Delivered
A while ago I received a message from Xfinity that I had a free upgrade available for my modem. I ordered the upgrade, but when the modem arrived nobody was able to answer the door, so the modem was never actually delivered. Is there a way to resend the new modem, because I don’t want to pay for an upgraded modem that I never actually received.
CCAshley1
Official Employee
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746 Messages
2 years ago
Thank you u/user_e6a021 for reaching out to Xfinity. I understand you have not received your new modem. I apologize for the trouble. You are able to swap the equipment to the closest store near you free of charge as long as you are replacing the new with the old. With out providing the direct location, are you close to an Xfinity store?
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CCAshley1
Official Employee
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746 Messages
2 years ago
Thank you @user_e6a021 for reaching out to Xfinity. I understand you have not received your new modem. I apologize for the trouble. You are able to swap the equipment to the closest store near you free of charge as long as you are replacing the new with the old. With out providing the direct location, are you close to an Xfinity store?
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user_e6a021
Visitor
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2 Messages
2 years ago
Yes, I am close to a Xfinity store.
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