Visitor
•
1 Message
Xfinity Modem did not arrive
Hello,
According to a tracking number given to me by Xfinity, my new modem arrived at my apartment today. However, I cannot find it. I’ve failed a missing package report with fedex.
Visitor
•
1 Message
Hello,
According to a tracking number given to me by Xfinity, my new modem arrived at my apartment today. However, I cannot find it. I’ve failed a missing package report with fedex.
XfinityNatalie
Official Employee
•
409 Messages
22 days ago
Hey there, user_a3pzcw! We appreciate you bringing this important issue to our attention. It is important you receive your new modem as soon as possible, and I am truly sorry to hear you encountered an issue with finding your package. Not to worry, we are right here to assist with this matter!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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