Visitor
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1 Message
Xfinity Modem Arrived Earlier than my move in date
I’m not expected to move into my new apartment until November 1st and told an agent over the phone I wouldn’t be there until then, however I just recieved a text saying a driver was approaching with my Xfinity order, how do I ensure I’m not charged until November 7th which is the date it’s saying I will be charged my first payment by? I won’t be able to go there until after 5:00pm as I am at work.
XfinityJon
Official Employee
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1.9K Messages
1 hour ago
Good afternoon user_0ykbtz I will be more than happy to look into this further for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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