Hi Reon10e! We appreciate you choosing Xfinity Mobile, and I am sorry to hear that the service connection has not been good on your end so far. We definitely want to troubleshoot this with you and submit a ticket to our Xfinity Mobile department if needed.
To confirm, you're unable to call/text when you're at home, and you're having issues with calls/texts when you're outside your home as well? Have you ensured your mobile phone's cellular and Wi-Fi connections are on?
Also, for troubleshooting purposes, have you tried restarting the device and toggling Airplane Mode off/on to see if that helps correct this on your end?
XfinityAmira
Official Employee
•
5.1K Messages
7 hours ago
Hi Reon10e! We appreciate you choosing Xfinity Mobile, and I am sorry to hear that the service connection has not been good on your end so far. We definitely want to troubleshoot this with you and submit a ticket to our Xfinity Mobile department if needed.
To confirm, you're unable to call/text when you're at home, and you're having issues with calls/texts when you're outside your home as well? Have you ensured your mobile phone's cellular and Wi-Fi connections are on?
Also, for troubleshooting purposes, have you tried restarting the device and toggling Airplane Mode off/on to see if that helps correct this on your end?
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