Visitor
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1 Message
Xfinity mobile
I am not happy with my xfinity mobile the customer service ppl don't know what they are doing and I have called 5 times to resolve my issue and still nothing very poorly customer service
Visitor
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1 Message
I am not happy with my xfinity mobile the customer service ppl don't know what they are doing and I have called 5 times to resolve my issue and still nothing very poorly customer service
XfinityJamesC
Official Employee
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3K Messages
6 hours ago
Greetings, @user_zyi9r3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Xfinity Mobile service, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
Can you please tell me a little more about what's been happening? Are you having service or connection issues with your phone, or did you have concerns about billing or pricing? I want to make sure we can get this taken care of correctly the first time. I will be standing by.
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user_t9oydh
Visitor
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1 Message
2 hours ago
I am so far past unhappy, the light from unhappy will take a hundred lite years to reach us. All I'm trying to do is switch my wifes line from Xfinity to Verizon. They knew that, but didn't give me a transfer pin. After 4 HOURS on the phone that day, I got frustrated and hung up. Called yesterday for the second time, was told we owed $968.00 on my wifes phone. I said "as I told the guy yesterday, I don't care what it costs make her phone work"! I paid the bill, did I get a transfer pin? Nope was told it would take 24 hours by some guy I could hardly understand in a foreign country with other operators hooting and hollering in the background. Today I've called, I've been sold a bigger TV package,(took 2 hrs) and have been on hold one hour waiting for a transfer pin. I'm P.O. ed
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