Visitor
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1 Message
Xfinity mobile
I am wondering if I qualify for the unlimited phone for 1 year free. I've been trying to reach a human customer service representative but the bot just keeps running me in circles
Visitor
•
1 Message
I am wondering if I qualify for the unlimited phone for 1 year free. I've been trying to reach a human customer service representative but the bot just keeps running me in circles
XfinityThomasC
Official Employee
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3.2K Messages
2 hours ago
Hello, @user_6vflam thank you for inquiring about our unlimited line phone free for one year. I can check your service order to see if this included. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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