Visitor
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1 Message
Xfinity mobile
I need to know what my order balance is with Xfinity mobile. My account was closed 4 months ago and I am still being billed. I cannot make a payment online or in the app either
Visitor
•
1 Message
I need to know what my order balance is with Xfinity mobile. My account was closed 4 months ago and I am still being billed. I cannot make a payment online or in the app either
XfinityQuemekia
Official Employee
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909 Messages
2 hours ago
Thanks for taking the time to reach out with your mobile billing concerns @user_5gho77.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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