Xfinity mobile

Never used service never received SIM card Xfinity was charging me for a service that wasn’t being used now I’m trying to get the services again and it’s saying I’m ineligible and can’t be reinstated why!

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XfinityDilary

Official Employee

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3K Messages

7 hours ago

Thanks for posting on our community forums, user_nf3cg3. I’m really sorry you’ve had this experience. Being charged for a service you never used and never receiving the SIM card is incredibly frustrating, and it makes sense that you’d feel upset, especially now that you’re being told you’re ineligible to reinstate service. I want to help you get this sorted out. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_nf3cg3

Xfinity mobile

XfinityDilary

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